Why this rule?
Multiple accounts are typically created to claim bonus benefits more than once, which is unfair to other honest users. This policy is strictly enforced to maintain the platform's transparency and integrity.
What happens if you get caught?
If a user is found to be operating multiple accounts, all accounts may be permanently suspended and any accumulated bonuses may be forfeited.
If you're having trouble with your existing account (e.g., unable to log in or account blocked), please do not create a new account — In the Help Center contact us. Our team will get it sorted quickly.
1. If the match is cancelled before it starts:
The bet will be voided and the full stake will be returned to your account. Refunds are typically processed within 24–48 hours.
2. If the match is abandoned mid-way after it has started:
If a match is officially declared incomplete, most bets are voided and stakes are refunded.
However, certain markets — such as "1st Innings Total Runs" — may be settled if enough overs have been played. This depends on the specific rules of that betting market.
3. If the result is decided by the D/L method:
If the match result is determined by the D/L method, bets will be settled according to that result.
To learn the rules for a specific market, check the "Rules" option on your betting slip or In the Help Center ask us.
Steps to view your betting history:
1. In your account, Login .
2. Click on your profile icon in the top right corner.
3. Go to "Betting History" or "My Bets".
4. Filter by date, sport type, or status (ongoing / completed / cancelled).
To view your transaction records:
1. Go to Profile → "My Transactions" or "Transaction History".
2. Here you'll find complete details on deposits, withdrawals, and bonuses.
3. Or go directly to Financial Transactions can also be found on the page.
Up to 90 days of history can be viewed directly from the portal. For records older than that, In the Help Center submit a request.
If you run into any issues while making a deposit, Payment Page or contact support. In most cases, deposits are credited to your account within 5–10 minutes.
Proof of Credibility:
- Licensed and regularly audited by international gaming authorities.
- Your personal data and funds are protected with 256-bit SSL encryption.
- Personal data is stored in compliance with GDPR policy.
- RNG system verified by a third party to ensure fair play.
- Committed to responsible gaming principles – Read More।
- Trusted by millions of users across Bangladesh.
Providing your account ID or registered mobile number when you reach out helps us resolve your issue faster. For full details on all support channels, Help Center View page.
If the app won't open:
1. Fully close the app and reopen it.
2. Restart your phone and try again.
3. Check your internet connection – the app may not load on a slow connection.
4. Clear the app cache: Settings → Apps → cricket bet365 → Storage → Clear Cache.
When you receive an update notice:
1. On the Download Page .
2. Download the latest APK file.
3. Install the new version directly over the old one — don't uninstall first, so your data is preserved.
4. "Unknown Sources" must be enabled during installation.
If the steps above don't help, log in directly via your browser. If the problem persists, contact us via live chat or In the Help Center .